We all know that short path molecular distillation equipment has many advantages, such as low distillation temperature, high vacuum, high heat transfer effect, short heating time, high degree of separation, no boiling and bubbling, non-toxic, harmless, and no pollution, no residue, etc. So it's widely used in cbd / plant oil industry. Do you know? Wiped film molecular distillation machine also has disadvantages, that is, the expensive price. Therefore, pre-sale, in-sale and after-sale services are very important.
TOPTION as cbd extraction | distillation euqipment manufacturer, with more than 15 years production experience, laboratory equipment exported to the world since 2004, let's check what are TOPTION service together.
PRE-SALE SERVICE
1. Provide 24-hour technical consulting reply, in time call / whatsapp / wechat 008613384927293 online video talking.
2. Provide professional quoted price.
3. Provide detailed molecular distillation equipment performance specification.
4. According to product’s using condition, technicians will offer rationalization proposals to assist clients to select proper product types.
5. Provide other corollary equipment according to client requirements.
IN-SALE SERVICE
1. Begin to supervise from raw material, its qualified rate can reach to 100%.
2. Whole manufacturing process are in strict accordance with promised procedure requirements, product qualified rate can reach to 100%.
3. Provide distiller’s inspection record of key junctures to customers.
4. Provide extraction | distillation equipment production schedule photos to customers at regular intervals.
5. Package and transport distillation equipment strictly accordance with export standard.
6. Provide transportation schedule information to clients timely.
AFTER-SALE SERVICE
1. Provide targeted installation video.
2. Under the premise of correct installation, normal maintenance and using, we guarantee one-year warranty period.
3. When warranty period has expired, our sold products enjoys lifetime guarantee repair, we only charge cost price for changing product’s standard component and sealing component.
4. During installation and adjustment period, our after-sale service staff will communicate with customers frequently to know extraction | distillation equipment’s running state in time. Assist customers to install and adjust products until customers are satisfied.
5. If wiped film molecular distiller has malfunction during operation period, we’ll offer you satisfied answer in time. We’ll reply you within 1 hour and provide solution within 24 hours after receiving maintenance notification.
6. Lifelong free technical support. Conduct satisfaction survey and inquiry extraction | distillation machine running condition to clients by telephone or e-mail semiannually from the first day of equipment running, put on records of acquired information.
7. Provide assistant service if product is damaged during transportation.
Contact salesj@toptionlab.com get fast price quote of molecular distillation equipment now.